We want customers to have a fair and clear resolution when an order has a problem.
Return Request Period
You may request a return within 7 days after confirmed delivery, unless a different return period is clearly stated on the product page.
Return Eligibility
To qualify for a return:
- The item must be unused, unworn, unwashed, and in substantially original condition.
- Original packaging, labels, accessories, and included materials should be provided.
- Proof of purchase is required.
- You must contact us and receive return instructions before sending the item.
Non-Returnable Items
The following may not be eligible for return unless defective, damaged, or incorrect:
- Personal-care or hygiene products that have been opened or used.
- Customized or personalized products.
- Clearance or final-sale products clearly marked as non-returnable.
- Products damaged through misuse or improper handling.
- Items returned without authorization.
Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery if an item arrives damaged, defective, or different from what you ordered.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or video showing the product and packaging.
- The shipping label where requested.
Do not discard the product or packaging until your claim has been reviewed.
Return Authorization
Do not return an item to the address printed on the package without contacting us first.
Our suppliers and warehouses use different return locations. Returns sent to an unauthorized location may be rejected or become ineligible for a refund.
Return Shipping
For approved returns involving a customer preference or change of mind, the customer may be responsible for return shipping costs.
For verified damaged, defective, or incorrect items, we will provide an appropriate resolution, which may include replacement, refund, or return instructions.
Refunds
Approved refunds are issued to the original payment method.
After approval, your bank or payment provider may require additional time to post the refund.
Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.
Cancellations
Contact us immediately to request cancellation. We cannot guarantee cancellation once processing or fulfillment has started.
Exchanges
We do not guarantee direct exchanges. Where appropriate, you may be asked to return the eligible item and place a new order.
Contact
Email: info@easyshoppingforme.com
Website: https://easyshoppingforme.com/